Posts Tagged ‘twitter’

Social Service

The presence of social media in modern marketing is no secret these days.  Almost every major brand you can think of can be found on Facebook or Twitter.  As I mentioned many times before I truly feel social media yields the best results when you actually interact with your audience instead of simply posting updates and links.

As a business person reading this I’m sure you are thinking ‘That’s great in theory but I don’t have the time or money to sit online and chat with everyone in my network.”  Interacting on social networking sites does not always mean mindless chit chatter. Take a page from companies like Dell and Comcast who both use Twitter for customer service.  Twitters search options makes it easy for any company to type in their name or product names and see what people in the twittersphere are saying about them.  If you happen to run across a customer who is complaining about your products or services you can @ reply them instantly and take care of the situation.  Most likely other people in the customers’ network will see this interaction and appreciate your company taking the time to resolve the matter.

Good customer service is an essential component of any successful business.  Using social media as a way to provide customer service will not only help you keep existing costumers happy it will also prove to potential customers that you are a company that cares about its clients.

Think outside the status box…

Now that social media is becoming a bigger part of everyday life more companies are joining the bandwagon. It is safe to say the two current heavy hitters are Facebook and Twitter. Most major brands have an account on at least one if not both these websites. Both Twitter and Facebook provide a great opportunity to let your clients know about your organization through short status updates.

Traditional networking sites are a great venue for social media marketing but there are also other sites that are a bit more dynamic and can enhance your organization’s social media strategy. For example using Youtube can really enhance your social media plan. Youtube allows you to upload short videos and share them with your network and the web. Making a little video update and incorporating it into your company’s e-newsletter will make it stand out from the text-only newsletters in everyone’s inbox. Another social media tool that businesses often overlook is Flickr. Flickr is a photo hosting and social networking website. This approach seems the trickiest for businesses but it is very simple. Think of your organization’s products and/or services. Than go out take and upload pictures that showcase or directly apply to those products and/or services. The trick here is to take advantage of the tag options. Tagging your pictures with relevant keywords will make them pop up in search engines. Be sure to make your Flickr name your company’s URL so when these pictures do come up in web searches people’s curiosity will lead them to your website.

The beauty of these alternative social media options is both of them are easily integrated into your current social networking sites or official website. These creative approaches to social media will set you apart from other organizations and give your target audience yet another opportunity to get to know you.

Cause and Effect

Last Tuesday the world got word that a devastating earthquake had hit Haiti. Images of rubble and injured Haitians were all over the TV and internet. Naturally the news had left an impact on people and it seemed the whole world was trying to figure out a way they could help.

Shortly after the news about the earthquake hit, the American Red Cross sent out a tweet letting their followers know they could help by donating $10 and all they had to do was simply text “Haiti” to 90999. By the same time the following day the Red Cross had already raised 800k. Red Cross efforts continue to be re-tweeted everyday and currently have raised nearly $20 million (and counting!) The Red Cross has also used other social media platforms to help generate awareness such as their Flickr photo stream and YouTube channel that both aid in showcasing just how crucial donations and volunteering are at this time.

Social media can be an effective tool for non-profits to bring awareness to their mission and help generate donations for their causes. For more information on the earthquake and how you can help Haiti visit http://www.redcross.org/.