Posts Tagged ‘information consumption’

A Look @ Social Media Interaction

As I mentioned on my first blog social media is where it’s at. Twitter is a great new tool that can quickly help you interact with your target audience, establish your expertise, and also promote news within your organization. I personally think one of the most valuable aspects of social media is being able to directly connect to your target audience.

Some bigger name companies and celebrities however have taken the @ symbol in Twitter too literally. Instead of engaging with their audience they just simply talk at their followers. Most people can understand that celebrities and major corporations are busy and do not have time to reply to every single person however, when you have over a million people following you a few hellos might be a good idea. In fact there was an informal Twitter campaign going around called “un-follow Diddy” were people encouraged all of Sean ‘p. diddy’ Combs fans to stop following the hip-hop mogul in an attempt to make him appreciate his fans. I follow a few large companies and celebrities and I definitely appreciate when they interact with me. People love customer service and like to not only feel like their opinions matter. I encourage you all to not just tweet your own horn but to really interact and put the social back into social media.

I like big icons… Am I getting old?

So recently Sasha (my better half) and I disconnected our television service.  We now have what he lovingly calls a “media center” – a big screen television hooked up to a computer where we keep our movies, photos, files and connect to the Internet.  At home this Monday night, I noticed [that to help our visibility] he had changed our “media center’s” settings so that all of the icons and type on the screen were HUGE. 

Guess what?  I loved it!!  I suddenly thought to myself…’Wait a second… super large icons and type are usually recommended for elderly users… Am I getting old?’ 

The answer to that question is complicated, but for the sake of this discussion, let’s just say, no.  ‘Big’ websites [and website content] are not only becoming more prevalent these days, but a reflection of a social phenomenon that is implicit of this technologically-driven generation.  People are unable to consume tons of information.  You can give them tons of info, but guess what they’re not going to read it.   This is the end product of an era that is beyond saturated by new forms of media — a modern brain trained to skim through everything and read nothing.  Have you by chance noticed how much more difficult it is to read a book? (Great article to that effect…

Now this saturation has been the case for the last five (5) years or so… why now is the web getting into BIG?  Well, web professionals are now becoming smarter about conveying complex actions, information, and emotions using less “stuff”.  Gone is the day when a disco ball of a Flash movie won the hearts of users and professionals alike.  Big, clear and simple HTML wins.  People go online to seek information, that’s it.  One’s ability to deliver that quickly and clearly means the difference between an effective website, portal or application, versus a website that is cool for cool’s sake. 

As the web leaves its partygoing 20s and moves into its more mature 30s, the insecurities that led it to mask itself in bad make up (pointless graphics) and talk too much (pages overwhelmed with text) make the way for a self-confident straight-shooter.  The thirty-something web uses big, simple icons, short text, and wastes less time on fruitless meanderings. It speaks clearly, simply and in a way that EVERYONE can understand.  For instance, think about traffic signs anywhere in the world.  Big, simple symbols that mean stop, go, walk, etc… in anybody’s language… THIS is the future of the interface!

So case in point… It’s the web that’s getting old, not me. (whew!)   Then again, my birthday is around the corner…

It’s quite simple

The weather this past weekend in Chicago lent itself as a great opportunity to catch up on some TV. As I was clicking around the tube I came across a Charles Schwab commercial. Their latest ads feature people animated using a technique called rotoscoping (think of films like Waking Life and A Scanner Darkly) discussing investment services issues and what not. Every time these commercials come on I’m completely confused why they chose to use this animation treatment.

animated1

I later discovered (through Google) the reasoning behind this animated effect; they wanted viewers focused on what the characters where actually saying. Now I commend them for thinking outside of the box and trying to be innovative however I would say in my personal opinion this is a major failure. When this commercial comes on I get so fixated on the animation, that the only two things that pop into my head are “why is this animated?” and “where have I seen that face before?”

The whole thing makes me go back to a saying we use a lot here at BDC, Keep it simple stupid. For example, a center for elderly people in the community does not need a full flash website however, applying that same technology to a flash header displaying photography on the homepage might be a nice touch. While we certainly encourage our clients to think outside the box, be modern, and use new technology we also stress the importance of keeping things relevant and simple so that your target audience can properly consume your message. Remeber you always want to communicate your ideas quickly there’s no need to draw it out.