strategic planning Category

I HEART Strategy: Think Again

I HEART STRATEGY: Think Again
I HEART Strategy is a bi-weekly blog where I talk about strategy, good and bad, in the media, business, community and life.
While I don’t have television service in my home, I still love watching shows.  Thanks to services like Hulu, iTunes and Netflix I still can.
During a venture on Comedy Central’s Full Episodes video section, I encountered a very smart Sears commercial.
What it was?
Sears advertising that it was 10 of the top 10 appliance brands under one roof.  Messagge – Thinking about going somewhere else?  Think again.
Why it means good strategy?
* Sears realized that people like having all of their options in one place.  This is why data integrators like Google and retailers like Wal-mart have thrived.  Sears’ promises the same ease and access to brands.
* Think Again is an imperative
Sure all calls to action are, but this one speaks to the consumer about to make a big purchase – susceptible to self-doubt and any pandering about cost savings.
* Appliances are key product
Appliances are big for Sears’ business.  Its investing in maintaining and cultivating its position as a market leader to continuous new audiences (i.e. affluent 30 somethings starting families).
What we can learn?
* Learn from your customers’ behaviors.
* Consider your customers’ mindset when they’re making decisions to develop emotive messaging.
* Use marketing to invest in the sustainbility of your business.
While over the last 8 yearsSears stock price looks like the American Eagle at Great America, I suspect its

I HEART Strategy is a bi-weekly blog post where I talk about strategy, good and bad, in the media, business, community and life.

While I don’t have television service, I still love watching shows. Thanks to services like Hulu, iTunes and Netflix I still do.  During a venture on Comedy Central’s Full Episodes video section, I encountered a very smart Sears commercial.

What it was?

A video ad touting Sears having 10 of the top 10 appliance brands under one roof.  Message – Thinking about going somewhere else?  Think again.

Why its good strategy?

Sears realized that people like having all of their options in one place. This is why data integrators like Google and retailers like Wal-mart have thrived.  Sears’ promises the same ease and access.

A psychologically astute tagline. Sure all calls to action are an imperative, but this one speaks to the consumer right before they are about to make a big purchase – susceptible to self-doubt and often reconsidering their options.

Appliances are big for Sears’ business. This campaign is  an investment in maintaining Sears’ position as a market leader to new and upcoming audiences (i.e. affluent 30 somethings starting families) who are more propense to shop online.

What we can learn?

  • Learn about what your customers do and how they behave.
  • Consider your customers’ mindset while decision making to develop emotive messaging.
  • Use marketing as a tool to keep your core line of business sustainable.

Who this strategy is good for?

  • Established businesses looking to stay relevant

While over the last 8 years Sears stock price looks like the American Eagle at Great America, the strategy revealed in this campaign is a great direction for a company that needs to stay relevant in a very dynamic marketplace.

Build to Last

If my master plan has worked you have read my blogs which have helped you see the importance of social media for your business.  So now that you have set up your preferred profiles and channels for social media marketing (SMM) it’s time for you to acquire followers. Having a strong fan base is the key to SMM success. Here are some tips to help you build your community:

Right under your nose – The first place to look for social media followers is your client list.  Current or past clients are the ideal audience to build a foundation for your fan base because they (hopefully) have a good relationship with your company and will have no problems letting people in their network know how much they enjoy working with you.

If WE build it – We’ve all heard the saying ‘If you build it, they will come.”  Unfortunately it isn’t that easy with social media.  Including your audience in decisions and encouraging them to voice their opinions will make them root for you much harder. When WE build it instead of YOU not only will people come they will tell their friends about it.

Make it worth their while – The more brands realize the importance of social media, the more saturated social networking sites are becoming.  People have the option to follow hundreds upon hundreds of their favorite brands. In order to stand out you’ll need something exclusive to offer your followers. Whether it is exclusive information or special offers/discounts, show your online community you appreciate them.

Follow the leader – A great way to build a following is to tap into a community that already exists by building a relationship with its leaders. Look for popular bloggers in your field, follow them and engage in online conversations.  Their networks will soon notice your back and forth and their curiosity will most likely get you a few new followers.

Make friends, not enemies – Definitely  try different tactics for gaining new followers to see what works and what doesn’t however, there is one method that has proven to be a social networking no-no.  Do not bombard your followers’ networks with unsolicited messages/request to follow you.  Most social networking sites have strict rules on this practice; mainly it’s spam. Spamming is counterproductive to building your network since your account will most likely be suspended.

Taking these tips into consideration, your follower count should go up in no time.  Remember to provide valuable information and engage with your new found friends. Staying an active member of your own online community is just as important as seeing the numbers rise.

Blog Traffic Down? Time to Roll Out Tumblr

Almost every single brand, business and freelancer I can think of has a blog. Blogs have always been the one aspect of social media that seem to click with people. They’re a great way to establish your expertise in a field, add a human aspect to a brand, and give life to a website that otherwise wouldn’t be updated too frequently. The popularity of blogging has caused the blogosphere to become quite saturated often times making it harder for blogs to gain new visibility.  Enter Tumblr, social media’s new rising star.

Tumblr is a microblogging site that has been gaining popularity thanks to its super simple interface that allows users to post and more importantly share posts of interest easily.   Many media outlets  have started to use Tumblr as a tool to gain visibility and new traffic to their sites and blogs. Newsweek pioneered the way with many others such as NPR, Huffington Post, & the Economist jumping on the Tumblr band wagon. These companies have all been using the site to post condensed content that redirects readers to their main blogs and/or websites. This has helped them attract a newer audience almost daily.

If your blog or website views are coming to a lull you may want to look into signing up. Keep in mind as great as Tumblr is, it isn’t for everyone. Organizations that cater to mass audiences versus B2B may find more benefits to Tumblr. If you do decide to give Tumblr a whirl here are a few tips:

  • Your Tumblr posts should be related to the content on your main site but not as intense.
  • Try following Tumblr pages with similar content as yours.
  • The more people you interact with on Tumblr the more people will interact with you (ensuring higher visibility to your brand and message.)

Following these simple guidelines and maybe Tumblr can have the blog views rolling in.