Posts Tagged ‘twitter’

Public Opinion

The blogosphere is a populous place.  From individuals to corporations it seems almost everyone has embraced blogging. While there are many components to tracking the success of a blog, comments have always been the most immediate indicator of success. Not anymore. Commenting has decreased in favor of sharing.

The decrease in commenting can be accredited to none other then social media. More and more people are opting to share posts they find interesting rather then comment. And guess what? It’s good for business! Think of it this way… having a client tell you they are happy with the work you provided them is great, but what’s even better is having that client tell 5 friends they are happy with the work YOU provided them.

Adding a sharing tool (a widget that allows your blog visitors to easily send your link out to their social networks) is a great way to get visibility and drive your brand values.  It’s also a great way to get a group of people talking about your brand who otherwise wouldn’t.  Be sure to look for sharing plugins that make it easy for you to track who is sharing your link. (AddThis is the industry standard, it’s easy to install and best of all free).

As nice as it is to hear all the positive feedback you also want to be able to track down any negative issues as well (remember social networking is a great opportunity for customer service . Add sharing tools to your blog today to open the conversation… to everyone.

Build to Last

If my master plan has worked you have read my blogs which have helped you see the importance of social media for your business.  So now that you have set up your preferred profiles and channels for social media marketing (SMM) it’s time for you to acquire followers. Having a strong fan base is the key to SMM success. Here are some tips to help you build your community:

Right under your nose – The first place to look for social media followers is your client list.  Current or past clients are the ideal audience to build a foundation for your fan base because they (hopefully) have a good relationship with your company and will have no problems letting people in their network know how much they enjoy working with you.

If WE build it – We’ve all heard the saying ‘If you build it, they will come.”  Unfortunately it isn’t that easy with social media.  Including your audience in decisions and encouraging them to voice their opinions will make them root for you much harder. When WE build it instead of YOU not only will people come they will tell their friends about it.

Make it worth their while – The more brands realize the importance of social media, the more saturated social networking sites are becoming.  People have the option to follow hundreds upon hundreds of their favorite brands. In order to stand out you’ll need something exclusive to offer your followers. Whether it is exclusive information or special offers/discounts, show your online community you appreciate them.

Follow the leader – A great way to build a following is to tap into a community that already exists by building a relationship with its leaders. Look for popular bloggers in your field, follow them and engage in online conversations.  Their networks will soon notice your back and forth and their curiosity will most likely get you a few new followers.

Make friends, not enemies – Definitely  try different tactics for gaining new followers to see what works and what doesn’t however, there is one method that has proven to be a social networking no-no.  Do not bombard your followers’ networks with unsolicited messages/request to follow you.  Most social networking sites have strict rules on this practice; mainly it’s spam. Spamming is counterproductive to building your network since your account will most likely be suspended.

Taking these tips into consideration, your follower count should go up in no time.  Remember to provide valuable information and engage with your new found friends. Staying an active member of your own online community is just as important as seeing the numbers rise.

A Social Spin

One of the greatest things about social media is how consistently small efforts can yield big rewards. I can not stress enough how infusing social media into your current efforts pays off.  If you still aren’t convinced that social media is a force to be reckoned with, here are a few examples of the large impact social media has had in a short amount of time.

Customer Input ReinventedStarbucks My Idea is a social community that lives on the Starbucks website. The concept is simple. Customers make suggestions on what they want to see in the stores. Sounds like any other forum right? Well the genius behind this is that Starbucks actually selects the ideas with the most buzz and makes them happen. It’s taking listening to its customers to a whole new level and paying off in a big way for the coffeehouse.

Adapting to Your Target – There is no doubt that social media had a huge part in the last presidential election. President Obama’s campaign truly embraced this new era of marketing. Not only did his campaign set up profiles on all the major social networking sites, they also used tools such as Ustream to broadcast speeches on the web and an IPhone app that encouraged people to spread the word and vote. Obama’s approach captivated younger voters and they came out in droves to the polls. His fresh approach to politics and marketing were a winning combination. Let’s see if he can use these techniques to bring up his approval ratings…

Interacting With Your Audience – When Old Spice wanted to sell more body wash they realized they had to take a new approach – they bypassed their customers and went straight to their girlfriends. Old Spice launched a comical commercial featuring a tall dark and handsome guy enticing women to buy Old Spice body wash for their boyfriends so that they could smell just like him. The commercial was a hit and Old Spice took it to the next level. Old Spice launched personalized YouTube video responses to people who tweeted the Old Spice guy. Fans of the commercial loved this unique interaction so much that the campaign gained nationwide recognition for its innovative use of social networking.

Building a Brand – Chicago-based T-shirt company Threadless lives, breathes, and eats social media. For those who aren’t familiar, Threadless is a company that allows people to submit t-shirt designs to their site. Threadless customers then vote on which shirt designs will be sold for that week and the winning designers not only get their shirts sold but also some cash. Basically the company’s website in itself is an online community. Threadless is known for using social networking to build their brand and secure brand buy in. Their customers love how accessible and interactive they are and they have the following to prove it.

As you see with the examples i mentioned social media marketing is not to different from traditional marketing efforts you are use to yet when done correctly the results speak for themselves. With a little research, time, and effort your brand could also see big results by implementing social media into your marketing plan.