Posts Tagged ‘social media’

Lights, Camera, Marketing

Video may have killed the radio star in the 80’s but these days its how stars are born. Take Justin Bieber for example. He was just a regular pre teen who liked to sing and post his videos on Youtube. Music execs discovered his vids and he signed under a major music label. In what seemed to be an overnight phenomenon the world had caught a case of “Bieber fever.” In fact Just the other day Justin Bieber’s music video for his hit single “Baby” was dubbed the most viewed Youtube video of all time.

From self taught makeup artist to comedians the popular video website has become a 15 minutes to fame express lane. You’re probably reading this wondering what in the heck this has to do with you and growing your business. Many companies have also been using video as another component to their marketing efforts. Video can help your company feel more relatable. By putting face to your organization people feel like you are down to earth and trustworthy. A short video on your website (when appropriate) can also add a dynamic element to help it stand out from the rest. If you are in a more creative field a more whimsical and kitschy approach can be taken. Go out and find yourself a camera, get strategically creative, and who knows your video could go viral and your company could be the next internet sensation.

Social Service

The presence of social media in modern marketing is no secret these days.  Almost every major brand you can think of can be found on Facebook or Twitter.  As I mentioned many times before I truly feel social media yields the best results when you actually interact with your audience instead of simply posting updates and links.

As a business person reading this I’m sure you are thinking ‘That’s great in theory but I don’t have the time or money to sit online and chat with everyone in my network.”  Interacting on social networking sites does not always mean mindless chit chatter. Take a page from companies like Dell and Comcast who both use Twitter for customer service.  Twitters search options makes it easy for any company to type in their name or product names and see what people in the twittersphere are saying about them.  If you happen to run across a customer who is complaining about your products or services you can @ reply them instantly and take care of the situation.  Most likely other people in the customers’ network will see this interaction and appreciate your company taking the time to resolve the matter.

Good customer service is an essential component of any successful business.  Using social media as a way to provide customer service will not only help you keep existing costumers happy it will also prove to potential customers that you are a company that cares about its clients.

Missing the Mark

It is becoming more common to see companies advertising their social networking sites. Merging your online marketing with your offline marketing is a great way to not only easily measure the success of a campaign but also build up your following. Maker’s Mark bourbon company decided to take this approach with their recent billboards.

In the past Maker’s Mark advertising has been consistent with the look and feel of the product — a very classic, refined and exquisite spirit. They usually pair their classic image with tongue-in-cheek copy to keep it current, modern, and with the times. While out and about our president Melissa noticed this new billboard and snapped this photo with her cell phone.

makers mark ad

This ad is a prime example of a company trying to keep up with changing trends but losing their brand consistency in doing so. Simply slapping what appears to be a cut-and-paste friend request button onto an existing company stock photo not only lacks creativity but weakens the company’s brand. If I could give this ad a makeover I would love to see a picture of someone serving a Maker’s Mark cocktail and copy along the lines of “Watch the friends start pouring in.” with a URL to their social networking site.

It is important to be conscience of the delicate balance between current trends and your brand’s integrity. I commend this company for including social media into their marketing approach but what looks like a lack of strategy and creativity has left them with an ad that has missed the mark.