strategy Category

5 Tips for Pitching Creative

As a creative professional, the hardest task is not the actual work but pitching creative to a client. A good pitch wins the client over with not only smart design, but most importantly a good case for why it works. A great example of a well-executed pitch is on the show Mad Men, the lead character Don Draper sells ideas like no other. His ability to articulate why ads make us feel a certain way and confidently telling his client exactly why the ad will work is pretty incredible. Who can forget the episode where Don pitches the Kodak carousel? This is what makes him a great (albeit fictional) creative director. It is interesting to think that as much as technology and time have changed, creative work still relies heavily on the pitch.

Pitching creative is always daunting and it never seems to come easy, but like most things, the more you do it, the better you get. Here are 5 tips for pitching creative to clients:

1. Put yourself in their shoes: Look at your idea from your client’s perspective. Is your idea unique and going to set them apart from their competitors? Sell your idea based on how it will differentiate them from everyone else and present the big picture changes that your work will do for them. Add value by comparing what they are doing now (this could vary from a website redesign to an entire branding system), and expound as to how much better they could be once the work is completed. What to do: Present “before” and “after” samples of work; it works wonders.

2. Tailor your idea: A great solution fits specifically to your clients’ needs, goals and strategy. Aligning your pitch with these specific talking points is always a win-win. What to do: Read through the statement of work or RFP, choose words that are used and integrate them into your presentation vernacular.

3. Practice: Try out your pitch on your boss, co-worker, friend, or significant other. Their unique perspectives can help you tweak your ideas and presentation. It may also help to get the nervous jitters out to try it out beforehand. Some people are natural presenters, others are not. As my old music teacher used to say “Practice makes permanent.” What to do: Practice. Dress professionally. Smile.

4. Use others’ success: Comparing your idea/concept with another successful product or campaign can make your idea seem more tangible and equitable. The key here is to not steal, but make to make a point of comparison. I read recently that Steve Jobs likened the iPhone 4 to a Leica Camera: “You gotta see this in person. This is beyond the doubt, the most precise thing, and one of the most beautiful we’ve ever made. Glass on the front and back, and steel around the sides. It’s like a beautiful old Leica camera.”  What to do: Analogy is a great way to communicate an idea, use it wisely.

5. Fight for your Ideas: The biggest lesson that I have learned is to not give up on a great idea. This can be a delicate situation, but if you truly believe that your idea is great and will help your client, lobby for it. What to do: There are different approaches to this, a subtle “This concept is everyone’s favorite” can help point them in the right direction. Clients are human and will usually respond favorably to positive opinions by others.

Ibuzz

For the past month or so it seems like almost everyone I know was either pre-ordering or standing in line for the new Iphone4. The new phone claims to be a vast improvement from the old one. New features include a better battery life, thinner phone, not 1 but 2 cameras, and the ability to record HD videos. Sure some of these features are impressive but at the end of the day it’s only a cell phone.

Being that I’m a PC user and that I have a Droid phone any devoted Apple fan reading this is probably saying “She just doesn’t get it.” Perhaps it is the age old PC versus Mac battle that prohibits me from running to Apple’s website every time they drop a new product. Despite my tech preferences, working at a company that focuses on strategy & communications means I definitely have noticed that Apple does a fantastic job at creating buzz for their brand. I think a huge part of the company’s success is their clean design and sleek communications. Everything from their website, to their television ads, down to their packaging is always consistent and simple. Like I stated before the Iphone4 is just a cell phone but Apple makes us feel like it is a part of life as we know it. It doesn’t just have longer battery life; it has longer battery life so we can talk to our grandmothers longer. The phone doesn’t just shoot HD movies; it vividly captures your child’s first steps.

You don’t have to be selling an expensive high tech gadget to get people talking about your brand. Take into consideration banks.  They all do the same thing and give or take, offer the same services.  With campaigns geared towards the convenience of having the most ATMs available across the U.S. or telling us how savings accounts are how dreams start, banks are also selling us lifestyle versus financial services.

Whether it’s a new product or service you are launching just remember using strategic marketing geared towards your targets lifestyle and pairing it with beautiful design will always get you good buzz.

Social Service

The presence of social media in modern marketing is no secret these days.  Almost every major brand you can think of can be found on Facebook or Twitter.  As I mentioned many times before I truly feel social media yields the best results when you actually interact with your audience instead of simply posting updates and links.

As a business person reading this I’m sure you are thinking ‘That’s great in theory but I don’t have the time or money to sit online and chat with everyone in my network.”  Interacting on social networking sites does not always mean mindless chit chatter. Take a page from companies like Dell and Comcast who both use Twitter for customer service.  Twitters search options makes it easy for any company to type in their name or product names and see what people in the twittersphere are saying about them.  If you happen to run across a customer who is complaining about your products or services you can @ reply them instantly and take care of the situation.  Most likely other people in the customers’ network will see this interaction and appreciate your company taking the time to resolve the matter.

Good customer service is an essential component of any successful business.  Using social media as a way to provide customer service will not only help you keep existing costumers happy it will also prove to potential customers that you are a company that cares about its clients.