Posts by Vanessa Mentor

Google + My Thoughts

This past month Google launched the much anticipated Google+, the social networking site that is said to finally be competition for Facebook.  As with most Google products Google+ is currently invite-only during this initial launch.  Like most people who are into this sort of thing I was (impatiently) awaiting an invitation.  Saturday morning I finally got it.  These are my initial thoughts on the new kid on the block.

Sealed with a K.I.S.S. – The look and feel of this site is very simple and clean.  The Keep It Stupid Simple principle is most certainly applied.  With social networking the content is driven by users whose content cannot be anticipated.  Keeping the site design simple allows the website to avoid looking cluttered.

Easy Catch – The usability of the site is also pretty intuitive. The different sections on the site all have catchy names that make it easy for you to associate them with their purpose.  All your updates and friends updates can be found on the Stream, Your friends can be found and grouped together in the Circles section, conversations happen over in the Huddle, and Spark is the section dedicated to showcasing and discovering things that interest you – a strategic repurposing of Google’s all powerful search.  Finally if you need some face time with a friend or two head on over to the Hangout section for video chatting.

Seamlessly Annoying – Since this is a Google product naturally the site seamlessly integrates all your Google accounts into your profile.  No need to upload pictures.  Your Picasa (soon to be Google photos) automatically feeds into your Google+ account.  As much as I enjoy having one less thing to do this ended up being even more of a hassle as I had to go into my Picasa account and change the visibility settings to a ton of my albums.

Out of Business – If you are wondering how and if your company should set up a Google+ account the only answer is no.  Google has yet to open up the new site to businesses and brands and in this early stage most users are just familiarizing themselves with the network and are more focused with building their personal circles.

Even though Google+ isn’t a place for brands just yet I think Google definitely has the clout to make this a top contender in the social networking scene which in the future could lead to a new venue for online advertising. I encourage you to bookmark the site and keep your eye on it for future marketing opportunities.. In the interim take note on Google’s simple, clean, and catchy approach to social networking which is a + in my book.

Build to Last

If my master plan has worked you have read my blogs which have helped you see the importance of social media for your business.  So now that you have set up your preferred profiles and channels for social media marketing (SMM) it’s time for you to acquire followers. Having a strong fan base is the key to SMM success. Here are some tips to help you build your community:

Right under your nose – The first place to look for social media followers is your client list.  Current or past clients are the ideal audience to build a foundation for your fan base because they (hopefully) have a good relationship with your company and will have no problems letting people in their network know how much they enjoy working with you.

If WE build it – We’ve all heard the saying ‘If you build it, they will come.”  Unfortunately it isn’t that easy with social media.  Including your audience in decisions and encouraging them to voice their opinions will make them root for you much harder. When WE build it instead of YOU not only will people come they will tell their friends about it.

Make it worth their while – The more brands realize the importance of social media, the more saturated social networking sites are becoming.  People have the option to follow hundreds upon hundreds of their favorite brands. In order to stand out you’ll need something exclusive to offer your followers. Whether it is exclusive information or special offers/discounts, show your online community you appreciate them.

Follow the leader – A great way to build a following is to tap into a community that already exists by building a relationship with its leaders. Look for popular bloggers in your field, follow them and engage in online conversations.  Their networks will soon notice your back and forth and their curiosity will most likely get you a few new followers.

Make friends, not enemies – Definitely  try different tactics for gaining new followers to see what works and what doesn’t however, there is one method that has proven to be a social networking no-no.  Do not bombard your followers’ networks with unsolicited messages/request to follow you.  Most social networking sites have strict rules on this practice; mainly it’s spam. Spamming is counterproductive to building your network since your account will most likely be suspended.

Taking these tips into consideration, your follower count should go up in no time.  Remember to provide valuable information and engage with your new found friends. Staying an active member of your own online community is just as important as seeing the numbers rise.

5 Things Your Business Could Learn From Charlie Sheen

For the past few weeks the nation has been consumed by Charlie Sheen.  The notorious bad boy actor has been all over the press recently for his unusual behavior.  Many speculate substance abuse while others are convinced this self proclaimed “Adonis with tiger blood” is having mental health problems.  Although it seems absurd that your company could learn anything from a celebrity train wreck believe it or not there are a few lessons that can be taken away from this media frenzy.

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Do get noticed – While I certainly do not agree with Mr.Sheen’s approach for attention I do encourage a marketing campaign that is a little out the box.  If you already follow this blog, then you know I am a big fan of giveaways, viral campaigns, and clever messaging as ways to add some pizzazz to your existing marketing efforts.

Do use catchy one-liners – It is undeniable that the reason people are obsessed with Charlie sheen is his clever [or crazy] one liners. Consumable sound bytes resonate with your target audience and, if you’re lucky, can become part of their everyday speech (think about Nike’s Just Do It or the Army’s Be All That You Can Be.)  Catchy messaging can go far beyond a campaign to give your brand sustainability.

Do use social media – Much like Kanye West, after Charlie had his public breakdown, the celebrity joined Twitter and continued his media frenzy online.  Using some of his more popular catch phrases as hash tags Sheen managed to extend his 15 min of fame.  Whether it is Twitter, Facebook, Tumblr, or even just a blog, having a presence on social media is a great way for your company to connect with new audiences, help with search engine optimization and, just like Charlie Sheen, continue your offline momentum on a new channel.

Don’t respond negatively – From TV execs to media personalities, part of Charlie Sheen’s antics have been to publicly insult anyone he feels [or has felt] offended by. With social media it is particularly important to know how to respond to negative feedback.  If someone posts negative feedback on your company’s profile see that as an opportunity for customer service.  Respond to the person and try and resolve their problem.  Your other followers will appreciate your dedication.  If someone is posting nasty comments that can not be resolved simply ignore the posts.  If the post are offensive to others and are happening very often you may want to block the user and delete their comments.

Don’t confuse your audience – Although people are living the Sheen dream and loving all of the one liners, sometimes Charlie Sheen gets to into his own head and starts nonsensically rambling. When marketing your business it is important to stay on target and have clear messaging in all your communications.

Taking these 5 lessons into consideration will keep your companies marketing efforts winning.