Posts by Amber Zumstein

Growing as a Designer – 10 Things I’ve Learned

We have been talking a lot about growth here at Blue Daring. It’s the theme of our latest campaign. This got me thinking about my own growth as a design professional and the different phases my career has taken in the past decade. Looking back, the choice to become a designer was easy, I knew that I wanted to be a designer before I even knew what graphic design was. Ten years ago the landscape of design was completely different, the web was still in its infancy, Apple was just rising out of its own ashes and print was still king. My education taught me the basic principles of design and 10 years of experience – across what is now print, web, and most recently a public display case – taught me the rest.

Here is a compilation of 10 things that I have learned in the past 10 years:

1. Find a good mentor. This is especially important for young designers, because though they may be filled with a lot of knowledge, there is a lot of wisdom and grace involved with working with clients, managing a project, taking criticism and re-working a concept. None of which are taught in school.

2. Form follows function. This statement has always been open to argument. But when it comes to doing branding work for a client, specifically here at Blue Daring, the end goal is to create a design solution that fulfills the client’s strategic goals, not just look good. This solution is usually driven by a marketing strategy or strategic planning session. Without knowing what the client wants, there is nothing to design, it would be like placing the proverbial cart before the horse.

3. Triple check your work. Get in the habit early on of re-reading an email before sending it, reviewing files with a fine tooth comb before releasing to print, and making sure links are working before sending to a client. The devil is in the details, and at some point in every designer’s career, you will likely screw up.

4. Burnout happens to everyone. To think creatively all the time is taxing. Sometimes a project can drag on forever, clients can be difficult or you just get into a rut. Sometimes simply putting on the headphones and listening to some music or going for a walk can be mind clearing. Having another creative outlet other then designing is essential for re-igniting the passion that made you choose the creative path in the first place.

5. Learn the business side to creativity. This is helpful on so many different levels from reading a statement of work to pitching a new client. It is important to have a basic understanding of how businesses run and make money. This understanding sharpens your business acumen which can be a valuable addition to your company. It also helps you to understand strategy which is the driving force behind your design work.

6. Read design blogs. Blogs can be wonderful resources for creative professionals – there are tutorials, talks by well known designers, and interesting perspectives on all things design.

7. Beware of working with friends. It may sound like a good idea to work with a friend on a project, but tread very carefully when working with someone you know. There is always a chance that working together could wreck havoc on your friendship. There are a lot of variables to a project, starting with getting honest feedback. A good rule of thumb is to go by one degree of separation, which brings the risk factor down significantly. And if you do decide to go down this path, having a clear idea of what they want and what they should expect with a agreed upon time line makes for a solid start.

8. Do something different. Inspiration can be found in the strangest of places. A change in scenery allows you to think differently. Getting out of your comfort zone can be difficult but most of the time I have found it to be tremendously rewarding and kick myself for not doing it more often.

9. Learn how to present your work. In whatever field your in, the skill to eloquently present your work with both sound reason and great detail is invaluable. It’s tricky because design is something that takes hours to work out and there are a lot of mouse clicks that need to be accounted for. The phrase “because it looks good” never, I repeat never, goes over well. Clients want reasons and rationale for why something looks the way it does, they usually don’t have as active a right side of the brain as you do. Learn to articulate, it is an essential skill to grow.

10. Be professional at all times. I think that creative professionals get a bad rep and are often portrayed as jeans-wearing, coffee-drinking slackers who can only be found on their iPhones and MacBook pros, which certainly is not the case. Have an understanding of dressing appropriately, speaking in meetings, and communicating with clients and co-workers. Know your boundaries and follow accordingly.

I will be the first to admit that I am a work in progress and feel like I am always learning and trying to improve. I am curious what the next ten years will bring. I can only hope that I will still be doing work that I enjoy so much.

Logorama

logoramaA few weeks ago I finally found the time to watch the movie Logorama, an entertaining 16-minute animated film, that is entirely made up of 2,500 different brand logos, icons and mascots. This came out last year and garnered an award at the Cannes Film Festival and later won the Academy Award this year for Best Animated Short Film.

What I thought was fascinating about this film was that it felt like a visual trivia game, where the viewer is watching and simultaneously guessing what all of the companies’ brands are. A brief synopsis: Police (Michelin men) chase an armed criminal (Ronald McDonald) in the cityscape of Los Angeles. During the chase, mascots from dozens of other companies (ie. Pringles, Pillsbury, Mr. Clean) make up the conversational characters as dozens of logos and brand icons literally fly by. There is a lot of subtle humor in it and it moves fast. So fast in fact, you want to watch it again.

After watching the movie, I felt conflicted. I loved it because it was well done and unexpected. I found the landscape of logos overwhelming, which I would guess is the point. As a designer, I loved seeing all the logos and can appreciate the talent and energy that went into creating them, but at the same time, at what point do we reach a brand saturation point? Is the world that designers are helping to create, becoming unnecessarily obtrusive to our everyday life? Let me know what you think, I would like to hear your thoughts.

Value Added, Clients Love It

I recently got engaged and have been in the starting phases of planning our wedding. This planning involves a lot of phone calls and meeting with vendors to talk about their products/services. The customer service has run the gamut from incredibly helpful and accommodating to grudgingly answering my questions. I have been surprised by the latter and am amazed that businesses continue to run with such poor customer service. This got me to thinking about the value of good customer service and just how much it adds to your business.

We are in the business of communications and strategy and every day we work hard for our clients. We always try to give them great service, because we know that good customer service translates into good relationships. If we are a pleasure to work with, clients will remember this and want to work with us again and will hopefully also recommend us to others.

Here are some ways to play well with your clients:

1. Establish clear communication early:
Communication is going to make or break your relationship. For any project, it is important to have clear expectations of the outcome of the project so that both you and your client are on the same page. Figure out what is the preferred method of communication with your client, whether it is by phone, email or face-to-face and keep the communication constant and fluid so that there are no questionable gaps of time. Establish a good rapport with your client and get to know them. This can spark future conversations and connections to them which is always value added.

2. Listen: Asking questions and listening to what your client needs, wants, and expects is key. Translating these into captured meeting notes and goals for the project is an effective way to show to your client that you are listening. Don’t be afraid to make sure that what was noted is what they meant or ask for any kind of clarification. It is in the client’s best interest that you have a clear understanding of everything.

3. Delivery: It is our job to know what is expected and also our goal to exceed expectations by delivering great work in a professional and timely manner. Presentation of work should always include your logo and branding, and a thoughtful explanation of the concept and process. It is a nice building block to help the client understand where you are coming from instead of expecting them to understand everything.


4. Feedback:
Clients feedback varies, sometimes you hit the mark and other times you don’t. In this case, you need to bounce back and not let it bring you down. Talk with your client, accept any criticism they may have and if need be go back to the drawing board with them and try to brainstorm new ideas. Chances are the collaboration will yield a better solution overall. Showing that you are flexible and nimble makes the process less frustrating on both of you

5. Follow up: Sending a thoughtful email or note after meeting someone or finishing a project. It is a good way to stick in people’s minds for future work.