December, 2009

All About You

Lately there has been an avalanche of marketing campaigns that are reminding us consumers that “It’s all about you.”   From cell phones to internet providers to fast food companies everyone is ensuring us that all that matters is our wants, needs and preferences,  Everything is (within reason of course) completely customizable for us the client.  Although it seems this is a marketing trend or ploy the truth is it is just a simple fact.  Of course it is all about the consumer. Without them there is no demand driving the supply.  Why than the sudden urgency to assure the masses? 

I suspect the recession to be the driving force behind these campaigns.  Think of it like a rocky relationship.  The consumer was being treated badly and in turn started pulling away.  Now the corporations are trying to get back in their good graces. Like the saying goes you don’t know what you got til it’s gone.

Your audience is ultimately who will make or break you.  That is why Blue Daring has always valued the importance of information consumption.  Researching your target consumer and familiarizing yourself with their specific needs is critical.  Taking what you learned and customizing your messaging to align with your client is what will guarantee that they truly understand your vision and make your organization stand out from the everyday mob of solicitations we all encounter.

At the end of the day people want to work with and engage companies that they feel truly understand them and that they can relate too. If your messaging is on target with your audience the competition will fall by the wayside and it will be all about YOU.

Good Design, Greater than the Sum of its Parts

People don’t always understand that design is a whole that is greater than the sum of its parts. Good design is not achieved by only using a clever icon or an over-used design trend, but by an iterative process that involves time and careful consideration. At its core design is problem solving, we talk to clients about what they want and give them what they need to succeed. This involves (1) client input and direction, (2) the strategic goals of the organization and (3) excellent design execution.

Good design is certainly not going to make a failing business get out of the red (these problems are usually much deeper). However it can help an organization better connect to its customers. Good design clarifies and simplifies. It makes messages more consumable allowing a business to capitalize on every single customer touch point. Case in point…a bad website. If it is difficult to navigate or the information is hard to read, you leave. Not only do you leave, but you leave frustrated. The impact of this is exponential. Interface design in this case, can make information on your site clear, easy to read, and as a result keep the user on the site. A successful design is the result of strategy, information architecture, copy writing, designing and programming that yields a happy user and in turn a satisfied customer.