November, 2009

Dear Recession, Thank You

Italicized items can be filled in by you the reader

Dear Recession,

The two years that you have been in my life have been the most unstable and yet transformative that our business/organization/department has ever seen (our balance sheet was particularly shocked by your arrival).

When I first heard of you in 2007, I figured that after years of banks and mortgage brokers gorging themselves on unqualified homebuyers, you were just paying them a visit to make amends. Next, when I heard the talking heads on television warning me to stop shopping, I thought it was a scare tactic. It took the near collapse of the auto industry to convince me I was mistaken. I quickly realized you were not particularly selective and further how much the world economy was interdependent.

As soon as 2008, my funding/customers/clients began to fall away. When a grant that was cut off/account who couldn’t afford us anymore/partner going out of business, we began to feel your wrath. First we had to make amends by cutting expenses, pretty soon we were cutting jobs. The swiftness of it all caught me so off guard that I think I failed to lead where I should have, bringing my business/organization/department further into the hole.

With cash flow at a minimum and a dozen or so of my staff members gone, you got me thinking. I mean really reflecting. I started to ask myself questions I hadn’t thought about since I took the helm of this operation. What is it that we do best? What value do we provide our customers and distributors/partners? Why do we do business? How are we going to sell/operate?

This thinking quickly propelled me into a week-long period of sleepless nights, research and maddening note taking… It took my husband/wife/partner pointing out to me that I hadn’t been this excited in years. That’s when it hit me…I was actually planning for the future! I had been so taken up in my success over the last 10+ years that I forgot to do what got our business/organization/department here to begin with… plan for the future!

There is a Spanish song called “Me Asustas, Pero Me Gustas.” (This translates to “You Scare Me, But I Like You.”) I never thought I’d say this about such a difficult time for our business/organization/department, but this has been a hidden blessing. I have realized that no matter how successful I become, I less not forget the importance of setting goals, adapting to change and strategizing for our future.

‘Tis the Season

Seeing as Thanksgiving is at the end of the week it reminded me about my recent post regarding Marketing season. During the hustle and bustle this time of year it is very common for companies to start winding down and putting things off until the next year. Instead of just waiting for January to roll around why not use the holiday’s season to your advantage?

Thanksgiving – Take this opportunity in the year to show your gratitude to your loyal customers. Send out thank you cards or thank you gifts to your clients. As I’ve mentioned before it’s a great way to stand out from the slew of cards they will receive in the tail end of the year. In fact here at Blue Daring we are doing just that! If you’re pressed for time you could even make this a social networking campaign by running promotions exclusively for your followers.

December Holidays – Whether Chanukah, Kwanza, or Christman, this is indeed the giving season. Everyone enjoys a holiday greeting. Set your organization apart by opting for a well designed e-newsletter versus standard paper greeting card. This option allows for quicker execution, greater creativity and an opportunity to immediately hear back from your customer.

New Year – Resolutions resolutions resolutions. This upcoming year, while you are promising yourself to workout more, don’t forget to also work on some company resolutions. Make this the year you finally get around to sorting out your company’s strategy or perhaps starting the New Year with a brand refresh.

Let me know your thoughts.

Until then Happy Holidays!

Staying In Line Online

Our president Melissa has a knack for meeting clients in the most unexpected of places. On a couple of occasions a short conversation with a friendly cab driver turned into a contract or an overheard lunch conversation has become a business deal. So how does a simple conversation become a great opportunity? The answer is quite simple. She maintains our brand’s integrity in any situation.

As you take your company online, via web, social media or advertising, it is important that a you always remember to put your best foot forward. Your activities online should always be a direct reflection of your company. Take, for example, two common mistakes:

(1) Compromised Logos: How often do you go to a company’s Facebook account and see a cut off, pixilated or super-shrunk logo? Make sure your logo is intact and inline with your organization’s brand standards. It may seem like a small detail but a potential client might interpret that as sloppiness.

(2) Different Look & Feel – Most social networking sites give users tons of customization and personalization options. Choose colors and options that mirror your organization’s branding, not your mood that day. If there is nothing that matches or compliments your brand, use the default format.

Even though social media is a less formal venue, it is still critical that you convey a professional image and one that is in line with your company’s strategic goals. Although a cab ride or grabbing a quick bite at lunch are both casual environments, Melissa still represents the company in a professionally thus resulting in great business. Staying consistent and professional, no matter what the environment, always pays off!